Knowing your benefits rights and how to claim will help you get all the help you're entitled to. The benefits system may be complex, but it doesn't have to be confusing.

  • You may be eligible for benefits if you:
    • Have a low income
    • Have children
    • Are sick or disabled
    • Are a full-time carer
    • Have been bereaved

    Your age, income and where you live are also affecting factors.

  • How do I find out what benefits I'm entitled to?

    You can use the benefit calculator, or agencies such as Citizens Advice, or you can contact the Advice Team at Southway to request a benefits calculation. 

    We can help with claims for Personal Independence Payment, Employment Support Allowance and any issues around benefits.

    Need more information on Welfare Benefits?

  • How do I claim?

    If you're claiming benefits for the first time, it's a good idea to speak to us about your options.

    We can help you with:

    • Checking what you're entitled to
    • Completing online forms
    • Getting decisions changed, including supporting you with Mandatory Reconsiderations and appeals
    • Home visits, if necessary

    Contact us and ask to speak to the Advice Team. A Welfare Rights Advisor can provide any support you need.


  • Southway’s Support Success
    • 67% of PIP tribunals were judged in the claimant's favour last year
    • Our Advice Team's welfare rights specialists are often successful at winning appeals

The Advice Team were patient, kind and helpful with my concerns about bills and debts. They calmed me down when I got upset, being considerate about my mental health. By the end of the call, we were laughing. I'm now in control of my finances again, and out of the dark place I've been in for some time.

Annette, Southway tenant.