Tenant Scrutiny Panel
The Scrutiny Panel takes an in depth look at the way Southway does things to make sure that tenants receive effective and efficient services. A high level of time and commitment is required. Support, refreshments and any out of pocket expenses are provided.
What do they do?
The first exercise the Panel carried out was to determine if Southway had delivered on the five year promise we made to tenants at the point of transfer, back in 2007. The review was completed in October 2012.
The Panel has since completed another seven reviews; Complaints, Out of Hours Repairs, Concessionary Services, Anti-Social Behaviour, Rent Collection & Communication, Void (empty) properties and Repairs Communications. A review of the Age Friendly Delivery Team and Services commenced in November 2019.
The purpose of the Scrutiny Panel is to look at how Southway delivers its services and how much it costs. The Panel then reaches its conclusions and makes recommendations to Southway’s People and Places Committee to ensure that tenants receive the best and most efficient services possible. There is a fair amount of commitment involved and the Panel tend to meet every fortnight while carrying out a review.
- View Scrutiny Reports
- What do they do?
Southway Board and Committees
Board and Committee Members are volunteers. Appointments are skills-based, within a constituency-based membership framework. Our Board and Committees set wider aims and objectives and makes sure our staff meet the standard of service. Find out more about our Board and Committees by clicking here.
We're currently looking for new Board members, click here to apply before the closing date of July 11th.
We've also launched a Training Programme for people who may be interested in joining a Board or Committee in the future: find out more here.