How to get in touch

Complete the form below to send a message to the Customer Hub

Call 0161 448 4200 to speak to a Customer Hub Advisor between:
8am-5.30pm from Monday to Friday

 You can speak to us in person at our offices between:
9am-3pm from Monday to Thursday
(These times are new from Wednesday 1 November 2023 and also include Wednesdays, when the previous opening times were 10am-12.15pm).

Or, write to us at Southway Housing Trust, Southern Gate, 729 Princess Road, Manchester M20 2LT

You can also use our online portal to book non-emergency repairs, check your rent account and much more.

Connect with us 

View our Facebook page. You can reach us on Facebook 9am-5pm, Monday to Friday.

Tweet us @southwayhousing. You can reach us 9am-5pm, Monday to Friday.

 View our LinkedIn page. You can reach us on LinkedIn 9am-5pm, Monday to Friday.

 

  • Contact Form

    When completing the contact form, please include your name, address and as much detail as you can give about the issue or query.

    Please enter your details below

    Please enter your first name.
    Please enter your last name.
    Please enter your email address.
    Please enter your Southway address (if you are not a tenant, please enter value N/A)
    Please enter a message.
  • By Phone

    To pay rent 

    1. Call 0161 448 4200
    2. Press 1 for Rent Account
    3. Press 1 to make your automated payment

    The payment is made by bank debit card or credit card. Have your rent reference handy (you can get this via your rent card or your online account). Then follow the step-by-step instructions.

    Out of Hours service

    If you need to contact us out of hours, call us on: 0161 448 4200

    The customer hub lines are open from 8 am-5.30 pm, Monday to Friday. In an emergency, you can still contact us outside of these hours. During these times you will be directed to our Out of Hours service.

    Please Note: This service is reserved for emergencies only and waiting time can be around 20 minutes during busy periods.

  • Press/ Media enquiries

    Please enter your details below

    Please enter your first name.
    Please enter your email address.
    Please enter your last name.
    Please enter a message.