Below are links to our company policies, strategies, and other corporate documents:
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Our Strategies
- Futures Strategy (with Covid Recovery Version March 21)
- Futures Strategy Summary
- Age-Friendly Strategy
- Customer Involvement Strategy
- Community Investment Strategy
- Digital Access Strategy
- Environmental Sustainability/Green Spaces Strategy
- Single Equalities Scheme
- Value For Money Strategy
- Zero Carbon Strategy
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Our Policies
- Affordable and Social Tenancy Policy (June Sept 2020)
- Affordable Rent Collection, Arrears and Debt Recovery Policy (June 2021)
- Allocations Policy (Full) (Southway Housing fully complies with the MCC policy)
- Allocations Policy Summary
- Alternative Temporary Accommodation Policy (March 2009)
- Anti-Social Behaviour Policy (February 2020)
- Asbestos Management Policy (October 2023)
- Boundary Treatment Policy (August 2023)
- Control of Legionella and Water Hygiene Policy (October 2023)
- Complaints Handling Policy (August 2023)
- Customer Care Policy (Everyone Matters) (November 2022)
- Customer Compensation Policy and Claims Procedure (May 2023)
- Damp and Mould Policy (August 2023)
- Data Protection Policy (April 2022)
- Deed of Postponement Policy (July 2019)
- Domestic Violence and Abuse Policy (February 2023)
- Electrical Safety Policy (October 2023)
- Empty Homes Policy (November 2021)
- End of Tenancy Policy (May 2014)
- Environmental Enforcement Policy (January 2017)
- Environmental Maintenance and Management Policy (November 2021)
- Equipment & Adaptations Policy (October 2018)
- Fencing & Boundary Treatment Policy (November 2013)
- Fire Safety Policy (October 2023)
- Fraud & Bribery Policy (July 2023)
- Gas Safety Management Policy (October 2023)
- Green Spaces Maintenance Policy (November 2019)
- Hate Crime Policy (February 2020)
- Health and Safety Policy (December 2022)
- Leaseholder Management Policy (November 2013)
- Lifting Equipment Safety Policy (Feb 2021)
- Local Lettings Policy: Minehead (September 2018)
- Mutual Exchange Policy (September 2013)
- Parking and Driveways Policy Position (November 2013)
- Probity Statement (March 2022)
- Rent Setting and Service Charges Policy (January 2022)
- Responsive Repairs Policy (August 2023)
- Right to Buy Policy (February 2018)
- Safeguarding Policy (February 2023)
- Tenancy Assignment, Succession and Discretionary Tenancy Policy (March 2023)
- Tenancy Fraud Policy (January 2011)
- Tenancy Support Policy (March 2018)
- Volunteering Policy (January 2020)
- Data Protection & Privacy Statement
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Insurance Policy Details
If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:For EL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.For PL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.
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Annual Accounts & Value for Money Reports
2022/2023
Annual Accounts 2023 (PDF version)
2021/2022
Annual Accounts 2022 (PDF version)
2020/21
Annual Accounts 2021 (PDF version)
2019/20
Annual Accounts 2020 (PDF version)
2018/19
Annual Accounts 2019 (PDF version)
2017/18
Annual Accounts 2018 (PDF version)
2016/17
Annual Accounts 2017 (PDF version)
Value for Money (VFM) Report 20172015/16
Annual Accounts 2016
Annual Accounts 2016 (PDF version)
Value for Money (VFM) Report 2016 - see pages 17-382014/15
Annual Accounts 2015
Annual Accounts 2015 (PDF version)
Value for Money (VFM) Report 2015 - Transparency Reports
- Councillors Guide to Southway Housing
- Complaints Documents and Self Assessment