If you cause property damage on purpose or by neglect, you will have to pay for necessary repairs.
You don't have to pay for fair wear and tear, or if the damage was caused by a crime that you have reported to the police.
How would you pay? We will tell you how much it will cost before we do any work and can make an agreement to pay in instalments. The only occasion when we will ask you to pay for a repair upfront is if it is a non-health and safety repair that is caused by negligence. If you don't pay we may take legal action.
Can you refuse to have the repair done? Only if there is no health and safety risk, and no further damage will be caused. You can also do the work yourself but we must give permission.