Booking a repair

Repairs can be arranged online through your MySouthway online account, the portal is a one-stop shop for your tenancy needs. The service allows you to book appointments for routine internal repairs using your MySouthway online customer portal, which is part of our ongoing commitment to make it easier for our tenants to access services.

Click here to log in to MySouthway and book a repair 

Need help using the portal?

We've created a full guide to walk you through using the tenant portal, from registering your account and logging in through to using the different tools. You can Open or Download this guide by clicking here.

How to book a repair online

The Tenant Portal allows you to log non-emergency* standard day-to-day repairs around your home in five easy steps.

Step 1: Log into your MySouthway account and Click on the ‘Book Repair’ button.

Step 2: Simply search for the type of repair you require or click on the relevant repair area. Each further selection you make will narrow your options, helping you pick the right repair.

Step 3: You will then be given a summary of the repair you are about to order. Here you can add some more information about the repair or choose to add a photo.

Step 4: Choose the time and date that suits you and click ‘Reserve Slot’.

Step 5: To confirm the time and date selected, click on the ‘Confirm this time slot’ button.

Click here to log in to MySouthway and book a repair