Service Influence Groups (SIGs)
Our five Service Influence Groups (SIGs) bring together Southway residents and colleagues to review our services, discuss customer feedback and help spot opportunities for improvement. Their feedback helps shape decisions and influence how we develop and deliver services.
Below, you’ll find agendas and summaries from each Service Influence Group meeting. These documents highlight the topics that were discussed, feedback received, and any actions that were taken as a result.
Tenant Scrutiny Panel
The Tenant Scrutiny Panel looks at specific services and projects across the organisation, working with Southway colleagues to see where we can make improvements, and making recommendations to our Customer Voice Panel to make sure our services are the best they can be for our customers.
Because the panel works on individual projects, we don't usually produce a formal agenda. Meeting notes are also brief and focused on progress updates and actions. If you'd like to find out more about the panel's work, you can request copies of meeting notes or completed scrutiny reports by contacting us.
Find out more about our Tenant Scrutiny activity on our Get Involved page.
Customer Voice Strategy Panel
Southway's Customer Voice Strategy Panel monitors our progress against the commitments set out in our Customer Voice Strategy and action plan, and discusses future priorities.
Rather than publishing individual meeting agendas and notes, we share regular updates that bring together the key topics discussed, progress made and any agreed actions.
2026
- Customer Voice Strategy Panel Meeting Feedback - Q2 (June-September 2026)
- Customer Voice Strategy Panel Meeting Feedback - Q4 (January-March 2026)
2025
- Customer Voice Strategy Panel Meeting Feedback - Q3 (October-December 2025)
- Customer Voice Strategy Panel Meeting Feedback - Q2 (June-September 2025)
- Customer Voice Strategy Panel Meeting Feedback - Q1 (April-June 2025)
Have your say
You can find out more about all of these groups and their recent activity in our biannual Customer Voice & Insight Reports on our dedicated Get Involved page.
You'll also find more information about other ways you can have your say in how Southway is run and makes decisions on. We’ve created lots of different ways for you to have your say and we hope there's something that suits everyone!