How to get in touch Contact us

Complete the online form on this page to send a message to our Customer Hub.

If you need urgent help outside of normal working hours, you can still reach us.

Simply call 0161 448 4200, and you’ll be connected to our out-of-hours service, which operates 24/7 for emergencies. Please be aware that outside of normal working hours waiting times may be longer than usual during busy periods and could be up to one hour.

When you dial this number outside our usual opening hours, first you’ll hear a message explaining that we’re closed, then you’ll transferred to the out-of-hours emergency team.

This team is for emergency situations only, so please consider this before contacting them We’re here to support you — day or night — so please don’t hesitate to get in touch when you need us.

An emergency is anything that risks your health and safety, or the security of your home, if it isn’t repaired immediately. We aim to deal with an emergency repair within 24 hours of it being reported. Please click here to find out more about emergency repairs.

This channel is a way for you to get the most important information and news regarding your tenancies, homes and communities, direct to your WhatsApp.

Join our community

Our Communications team is happy to help with enquiries from the media.

Contact communications@southwayhousing.co.uk. This email address is not monitored for customer enquiries.

We’re sorry that you’ve not been happy with our service, and we want to put that right for you.

Please submit your complaint via our complaints section of the website.

You can also contact us on 0161 448 4200 or email southway.complaints@southwayhousing.co.uk or visit our offices at the above address.

More information about our complaints policy.

Make a complaint

Find out how you can make a Subject Access Request and complete the form in our Subject Access Requests section if you want to submit one.