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Repairs you are responsible for
The repairs that we provide for free focus on the structure of your home, gas, electricity, plumbing and heating installations. Smaller jobs are your responsibility.

If you are elderly or disabled, we will consider your case individually.

Examples of repairs you must do yourself.
- Broken or missing plugs and chains for a basin or sink [SW]
- Faulty fittings, such as cookers, fridges or showers, which were not installed by Southway
- Fixtures and fittings, such as coat hooks, curtains, curtain rails and washing lines
- Hairline cracks in plaster
- Internal decoration (paintwork and wallpaper) and floor coverings
- Loss of keys
- Garden fencing (Southway will renew a maximum of two fence panels)
- Relighting pilot lights [SW]
- Telephone points
- TV aerials and sockets
Please note that, if the repair is marked [SW] and the only people living in your home are elderly or disabled, then we will do the repair.
Repairs you must pay for

If you cause property damage on purpose or by neglect, you will have to pay for necessary repairs.

You don't have to pay for fair wear and tear, or if the damage was caused by a crime that you have reported to the police.

How would you pay? We will tell you how much it will cost before we do any work and can make an agreement to pay in instalments. The only occasion when we will ask you to pay for a repair upfront is if it is a non-health and safety repair that is caused by negligence. If you don't pay we may take legal action.

Can you refuse to have the repair done? Only if there is no health and safety risk, and no further damage will be caused. You can also do the work yourself but we must give permission.

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