Working in partnership with you to improve our ASB service offer

On the 15^th of February Southway held an Anti-Social Behaviour (ASB) Service Improvement Group (SIG) at Westcroft Community Centre, in Burnage.

The group was aimed at tenants who have used Southway's Anti-Social Behaviour (ASB) Service, know someone who has, or wanted to know more about how the service works. All attendees were experiencing, or had experienced ASB, making their feedback incredibly valuable. The group looked at real ASB cases with a future-focused approach on what works now, and what we can do to improve our offer.

“I was surprised to learn there are different types of mediation”

- Tenant

One of the topics covered was mediation and the various approaches that can be taken to this. Mediation doesn’t always necessarily involve both parties sitting around a table together. Shuttle mediation is an approach more commonly used, where all conversations are held via a mediator over a series of visits to each party in their home.

“It was a productive session that helped us to better understand what’s important to residents such as youth nuisance and neighbourhood disputes, something we now know to focus on more in the upcoming sessions”

– Head of Customer Operations at Southway

It was agreed that future sessions will focus on a particular ASB issue, with the next one being criminal behaviour. This will take place on the 26^th of April 2023 at Westcroft Community Centre. If you want to get involved, please get in touch.

If you’re a victim of ASB, please reach out to us by getting in touch via phone or webform so that we can help to resolve the issue.

You can find more information about ASB and crime and our support on this page. To find out about the mediation service that we offer, click here.