We launched our Energy Buddies service in September 2021, to support you with your energy usage and bills and getting the best deal for your needs.

Since then, 28 UK energy suppliers have gone out of business and switching to a different company for a better deal is currently not possible. The Government has also announced an increase in the Energy Price Cap from April, which will inevitably hit people hard.

Despite this nationwide crisis, our Energy Buddies remain on hand to support Southway tenants struggling to pay their fuel bills.

The team have been busy supporting tenants, by telephone and at face-to-face events, and have already helped many individuals and families.

In one case, the team were able to support a family who had seen their household income change dramatically due to ill health. The Energy Buddies were able to offer support by getting them on the Priority Services Register, arranging an appointment with a Benefits Advisor and fitting radiator foils in their property to help make their home more energy efficient.

While we currently aren’t able to help with switching energy suppliers, we can support you with concerns about fuel debt, financial support and provide tips on how to reduce bills, save energy and retain heat.

If you’d like to speak to one of our Energy Buddies, visit southwaywayhousing.co.uk/energybuddies and complete our contact form, or email energybuddies@southwayhousing.co.uk