Southway tenants receive two ‘rent free’ weeks per year, one at Christmas and the other at the beginning of April. If you’re a Direct Debit payer paying weekly, fortnightly or four weekly* this means you receive payment breaks on these weeks, where we won’t take your Direct Debit payment.

To receive these payment breaks, in accordance with your tenancy agreement, your rent account needs to be a full week in credit. If it isn’t, your Direct Debit payment will be taken as usual to pay off any arrears or to move your account into being in credit.

This year the date by which your account must in credit by is Sunday 27th October.

You can check your account balance and make a payment easily on the My Southway Portal.

So, clear any arrears and get ahead, and you'll benefit from your payment break at Christmas, and in the future.

 *Monthly Direct Debit payers are not affected as their 50 weeks payments are split equally across the 12 months.


  • For more ways to pay your rent, click here.
  • Struggling to pay? For help with your money, click here.