We are sorry that some of our customers received an email over Christmas with inaccurate details about their rent accounts.
This message was sent in error, and we’re sorry if this has caused any unnecessary confusion or worry.
We are looking into what happened to prevent it from happening again.
Please check your rent account for the most up to date information including recent payments made. You can do this on our online customer portal https://my.southwayhousing.co.uk/.
If you still have any concerns please call us on 0161 448 4200, or email incomecollections@southwayhousing.co.uk, or visit our contact us page to find other ways to get in touch.