This week - from Monday 28th November - is the launch of our new telephone system, which has been designed to improve our customer service.
Whether you’re calling to talk to us about rent, rehousing or anything else, our call options are still the same. However, from today, our call queue messages might sound different, and our ‘other enquiry’ line can be accessed by pressing option 4 rather than holding.
You can still call us between 8am-5.30pm, and report new repairs between these hours - but our phone lines for existing repairs and rehousing, which you can use to speak to dedicated teams, are now only open between 10am-3pm.
Our reception is also open for customer visits and appointments from 10am-3pm, Monday to Thursday, but please note that the office is closed on Fridays with the aim to reduce our energy usage and create money that we can reinvest back into our communities.
For many enquiry types, you will now be offered a call back instead, so that you get to speak to us without waiting in a queue. We know that our phone waiting times are a cause of frustration for busy customers, so we hope this will help.
To report an emergency, please call us on our usual number – 0161 448 4200. This line is open 24 hours a day, 7 days a week. Your call will be diverted to our out-of-hours team when the Customer Hub is closed.
As always, you can get in touch online by visiting our Contact Us page here.