Log into your online account to book non-emergency repairs and check your rent.
Complete the online form on this page to send a message to our Customer Hub.
Call our Customer Hub on 0161 448 4200.
Our hub is open:
- Monday to Friday
- 8am-5:30pm
- In an emergency, outside of these hours, please call 0161 448 4200 and you will be directed to our Out of Hours Service. (Find out more in the 'How to contact us in an emergency tab').
Our office is open Monday to Friday from 9am-3pm.
You can visit or write to us at:
Southway Housing Trust
Southern Gate
729 Princess Road
Manchester
M20 2LT
Our normal opening hours are 8:00am to 5:30pm, Monday to Friday.
If you need help urgently outside these hours, you can still contact us 24 hours a day, 7 days a week.
Call: 0161 448 4200
Email: emergencyrepairs@orbisprotect.com. Please note that emails to this address are only monitored outside our normal opening hours.
Please be aware that during busy periods, waiting times may be longer than usual and could be up to one hour.
When you call outside our normal opening hours, you'll hear a message letting you know that our offices are closed first, then you'll be transferred to our out-of-hours emergency repairs service.
This service is for emergency situations only, so please consider whether your repair is urgent before making contact.
An emergency repair is a repair that poses an immediate risk to your health and safety or the security of your home if it isn't addressed straight away.
We aim to respond to all emergency repairs within 24 hours of the repair being reported.
For more information about what qualifies as an emergency repair, please visit our Emergency Repairs page.
We're here to support you whenever you need us, day or night.
This channel is a way for you to get the most important information and news regarding your tenancies, homes and communities, direct to your WhatsApp.
Our Communications team is happy to help with enquiries from the media.
Contact communications@southwayhousing.co.uk. This email address is not monitored for customer enquiries.
We’re sorry that you’ve not been happy with our service, and we want to put that right for you.
Please submit your complaint via our complaints section of the website.
You can also contact us on 0161 448 4200 or email southway.complaints@southwayhousing.co.uk or visit our offices at the above address.
More information about our complaints policy.
Find out how you can make a Subject Access Request and complete the form in our Subject Access Requests section if you want to submit one.
