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Contact Us

Click the link below for how you would like to contact us;



Click here to contact us with general enquiries or email us at  

(If you wish to register a complaint, click here)



Please dial the following number carefully, as this number (given to us by BT) is very similar to a local business:

0161 448 4200

Phone this number for any Southway service, 8am - 5.30pm, Monday to Friday.

Phone this number in an emergency (where there is a danger to health or safety), 24 hours a day, any day.

Text phone for people with a hearing impairment: 0161 448 4349



07554 400781

No more than 160 characters please.

Put the first line of your address, and your postcode.

Don't use text to report an emergency that threatens your health and safety. Always phone us. 0161 448 4200



Southern Gate
729 Princess Road
West Didsbury
M20 2LT

If using our postcode or a sat nav to find our location, please input Southway Housing and/or 729 Princess Road also, as our postcode covers a few locations.

Please note we have Visitors' Car Parking available on site.

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  • By Appointment

Arrange an appointment with a member of staff - at the local office or in your home.

Appointments are between 10am and 4pm, Monday to Friday. Make your appointment by phone (see above).

  • In person

Visit our local office, at our postal address above.

We are open: 9am to 5.00pm, Monday to Friday

0161 448 4334