Around one third of our properies benefit from solar panels, thanks to a funding scheme in 2014. Southway properties with roofs that have a good supply of sunlight, essential for good solar generation, received panels.
Who maintains my solar panels?
If you have solar panels, they are maintained by Solar Maintenance Services (SMS). SMS will get in touch with you if your solar panels need maintenance or repairs and make an appointment with you.
Solar Maintenance Services are the only authorised and approved company working alongside Southway who have responsibility for the ongoing service and maintenance of the solar PV system at your property.
The solar system on your roof is closely monitored by SMS and if your systems fails or there is a power loss, an alarm will be raised directly to SMS. They will then contact you to arrange an appointment to visit your home.
It’s really important to allow SMS access to your property as soon as possible so they can get your solar system up and running safely and also ensure that you are not losing out on any of the free electricity it generates.
If you are not available when they call you, please give them a call back on the number below or email them with a date and time you are available. They usually get back to you the same or next working day, so you will not be waiting long for a response.
Solar Maintenance Services Ltd
Contact number: 01228 26 70 26
Email address: firstname.lastname@example.org