The feedback we received from the consultation has enabled us to gain more insight into what really matters to our communities. The key areas that were highlighted during the consultation were: Communication, Community Safety, Customer Access, Environment, Inclusion & Individuality, Quality of Home and Quality of Life.

CommunicationCommunity SafetyCustomer AccessEnvironmentInclusion and IndividualityQuality of Life

Better understanding of what matters most to our tenants allows us to focus more on the areas, such as...

■ Growing and reorganising our Customer Hub to improve the service and carrying out a detailed review of how we communicate with you.
■ Looking into improving our mental health and wellbeing support.
■ Reviewing the standard of our void homes, and looking at new approaches to tackling damp and mould