Like a lot of organisations at the moment, we're experiencing staff shortages due to the pandemic and 'pingdemic' (self-isolation alerts). This week this has really affected our Customer Hub who take your messages and calls.
As a result, unfortunately, we've had to make the decision to close our Facebook Messenger and Webchat (website chat) features temporarily, to allow staff time to focus on calls and emails.
We're really sorry as we know many of you do like to get in touch with us in these ways. We'll be turning messaging back on as soon as we can and will keep you updated. In the meantime please get in touch using the email connect@southwayhousing.co.uk or phone 0161 448 4200.