The ongoing coronavirus pandemic is continuing to cause some uncertainty, and many of us may be worried paying our bills. However, a number of energy companies are offering some support to customers affected by Covid-19.

We've compiled the latest information from a variety of energy suppliers, outlining any additional support they can offer, which you can see below.

For more coronavirus financial advice, click here. You can also contact our Advice Team at adviceteamreferrals@southwayhousing.co.uk for more personalised advice on budgeting, debt, benefits and more.

  • British Gas

    British Gas haven’t yet committed to sending out top-up cards or keys loaded with credit.

    If you're in isolation and you think you'll use up your balance and emergency credit, contact British Gas and it has said it'll find a solution on a case-by-case basis.

    For more information, visit their website.

     

  • EDF

    EDF say they can post top-up cards or keys loaded with credit to your home.

    They have advised people who are self-isolating to ask friends and family for help with topping up. Where this is not possible, EDF can deliver 'pre-loaded' cards and keys if you need to self-isolate. This balance will then be collected back at a "suitable rate" later. 

    For more information, visit their website.

  • Eon

    Eon say they can post top-up cards or keys loaded with credit to your home or send an engineer to top up your meter.

    If your electricity meter falls below 50p of emergency credit, or you're off supply for gas, they can either send a card or key in the post, or it will send an engineer round to top up for you.

    However, they advise customers to top up a little extra or ask a trusted person to help in order to prepare for self-isolation. 

    For more information, visit their website.

     

  • Npower

    Npower have not yet committed to sending out top-up cards or keys loaded with credit.

    They have said they are looking at increasing emergency credit to £45 to help those self-isolating. They also advise topping up more than usual in advance if you can or asking a trusted person to help.

    For more information, visit their website.

  • Scottish Power

    We've yet to hear back from Scottish Power – however, they have published guidance on their website. 

    Scottish Power has advised people who need to self-isolate to ask a friend, neighbour or family member to top up for them and to add more credit to your meter than normal.

    For more information, visit their website.
     

  • SSE

    SSE says they can post top-up cards or keys loaded with credit to your home.

    They're encouraging customers to keep at least 14 days' worth of credit on their meter, and says they can help by reducing any debt repayments people are making through the meter.

    For more information, visit their website.

  • Ovo

    Ovo have not yet committed to sending out top-up cards or keys loaded with credit.

    They are advising people to ask friends, family or neighbours to top up for you - they urge you to disinfect your card before handing it to anyone else.

    They have also set up a dedicated team to help those in danger of losing supply.

    For more information, visit their website.

  • Bulb

    Bulb says they can post top-up cards or keys loaded with credit to your home.

    They have advised people customers who are self-isolating to ask friends and family to help them top up. Where this is not possible, it says you can pay online and a preloaded card will be delivered.

    For more information, visit their website.
     

  • Robin Hood Energy

    Robin Hood have not yet committed to sending out top-up cards or keys loaded with credit.

    They are advising customers to top up meters more often than usual, if possible, and will always provide an "emergency support function" for prepay users.

    Robin Hood also told us they’re working up a number of plans to help anyone struggling to pay or top up.

    For more information, visit their website.
     

  • Co-op Energy

    Co-op is now run by Octopus Energy, who have told us they are working through their guidance and will update us.

    For more information, visit their website.

     

  • E-Energy

    We've yet to hear back from E Energy. 

    For more information, visit their website.
     

  • Green Network Energy

    Green Network Energy have told us they are working through their guidance to customers and will update us.

    For more information, visit their website.
     

  • Green Star Energy

    We've yet to hear back from Green Star Energy.

    For more information, visit their website.

     

  • Omni Energy

    Omni Energy have said they don't have the facility to send out top-up cards or keys loaded with credit.

    It advises those who can top in advance and build up credit on the meter, or ask a family member or friend to take their key or card to the shop for you. It also says it has emergency credit to maintain supply. 

    For more information, visit their website.

  • Utility Warehouse

    Utility Warehouse has not yet committed to sending out top-up cards or keys loaded with credit.

    They are advising customers to top up a bit extra and have at least two week's energy on their meter, if possible. They also suggests identifying a trusted third-party who can pick up your top up card or key and take it to a store in case you're unable to leave your home.

    For more information, visit their website. 

  • Utilita

    Utilita have not yet committed to sending out top-up cards or keys loaded with credit.

    However, Utilita's main focus is smart prepayment, which allows people to top up remotely. If you have a non-smart meter, Utilita advise to top up more than usual or ask a friend or family member to help.

    They also say they have called all their customers over the age of 80 and advised them of how to top up.

    For more information, visit their website.