As restrictions ease, we are progressing our Inspired by our Communities consultation - a project helping us understand how Covid might have changed what residents want and need from Southway, giving you the opportunity to influence what changes we make to our services.

Given the last 12 months, we know priorities may have changed for some people and you may now feel differently about what is important to you. Some of us may have set new goals and require some support with them.

In the initial conversations we’ve had, tenants have told us that finances and employment, mental health and wellbeing, and isolation and the loss of connection and community are common issues. We want to hear more about this so that we can design the services to help.


Viewpoint research

We want this consultation to go further than our traditional engagement by increasing the number of people we listen to and the range of views we hear. We also want to give you the time to speak about your experiences in your own words.

So an independent organisation called Viewpoint will be helping us with the consultation, which has started this week. Tenants will be contacted directly and asked to take part in a short phone conversation (as always you have the choice to opt out if you wish). There will be a prize draw for everyone taking part.

There will also be a chance for all tenants to take part in the survey online, and we have further plans to build a Southway Customer Voice forum to host online conversations. If you want to be involved, please make sure that we have your up to date contact details, including your email address and phone number. You can update these in your tenant portal account at, or just get in touch with us.

Read more about Inspired by our Communities and how to get involved here.