Below are links to our company policies, strategies, and other corporate documents:
Our policies
- Allocations Policy - MCC
- Allocations Policy Summary
- Anti Bribery & Corruption Policy (November 2026)
- Anti Fraud Policy (November 2026)
- Anti-Money Laundering Policy (November 2026)
- Anti-Modern Slavery Statement (November 2026)
- Anti-Social Behaviour Policy (November 2026)
- Asbestos Management Policy (November 2026)
- Boundary Treatment Policy (August 2023)
- Building Safety Policy (November 2026)
- Cheshire East Choice Based Lettings
- Colleague Code of Conduct (November 2026)
- Complaints Handling Policy (November 2026)
- Consumer Duty Policy (December 2023)
- Customer Compensation Policy (November 2026)
- Damp and Mould Policy (November 2026)
- Data Protection Policy (November 2026)
- Decants Policy (November 2026)
- Deed of Postponement Policy (March 2023)
- Domestic Abuse Policy (November 2026)
- Domestic and Passenger Lift Management Policy (November 2026)
- Electrical Safety Policy (November 2026)
- Empty Homes Standard (May 2023)
- Environmental Maintenance and Management Policy (July 2025)
- Equipment & Adaptations Policy (March 2025)
- Fire Safety Management Policy (November 2026)
- Gas and Heating Policy (November 2026)
- Good Neighbourhood Management Policy (November 2026)
- Hate Crime and Hate Incident Policy (November 2023)
- Health and Safety Policy (November 2026)
- Help To Access Our Services Policy (November 2026)
- Home Ownership Policy (November 2026)
- Income Collection Policy (November 2026)
- Information Rights Policy (November 2026)
- Lifting Equipment Safety Policy (November 2025)
- Managing Unacceptable Behaviour Policy (November 2026)
- Moving & Disturbance Policy (November 2026)
- Mutual Exchange Policy (November 2026)
- Our Professional Standards (November 2026)
- Pet Friendly Policy (July 2026)
- Probity Statement (March 2026)
- Procurement Policy (November 2026)
- Property Compliance Policy (November 2026)
- Rent Setting and Service Charges Policy (June 2026)
- Resident Engagement Policy - Didsbury Point (September 2026)
- Repairs and Maintenance Policy (November 2026)
- Rightsizing Lettings Policy (November 2026)
- Safeguarding Policy (November 2026)
- Social Value Policy (September 2026)
- Social Tenants Access to Information Requirement Scheme (STAIRs) Policy (July 2026)
- Tenancy Fraud Policy (February 2025)
- Tenancy Policy (November 2026)
- Tenancy Changes Policy (November 2026)
- Trafford Council Housing Allocations
- Volunteering Policy (June 2026)
- Water Management Policy (November 2026)
Decision Making
Southway Wythenshawe Homes Rules
Data Protection & Privacy Statement
- Click here to open the Trust Tenant Privacy Statement (February 2024)
- Click here to open the Privacy Notice for Extra Care Housing
- Insurance Policy Details
Insurance Policies
- If you’re a third-party solicitor enquiring about our insurance policy details and Portal ID:
- For EL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.
- For PL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.
Annual Accounts & Value For Money Reports
2025/26
2024/25
2023/24
2022/23
2021/22
2020/21
2019/20
2018/19
2017/18
2016/17
2015/16
- Annual Accounts 2016
- Annual Accounts 2016 (PDF version)
- Value for Money (VFM) Report 2016 - see pages 17-38
2014/15
- Annual Accounts 2015
- Annual Accounts 2015 (PDF version)
- Value for Money (VFM) Report 2015
- Transparency Reports
2024/25
2023/24
2022/23
2021/22
2020/21
Archive
Councillors Guide to Southway Housing
Complaints Documents and Self Assessment
Reports