Our Tenant Satisfaction Measures (TSMs) Performance
From April to September 2025
These measures help you see how well we’re doing in key areas like keeping your home in good repair, handling complaints, and managing your neighbourhood responsibly.
There are two types of tenant satisfaction measures:
Perception: We ask tenants like you to share feedback through surveys. We then share these results with the Regulator and with you every year.
Performance: These are based on actual data, such as how quickly repairs are completed or the number of complaints we receive.
What our tenants have said
What Southway has reported
