Inspection results

All housing associations are inspected by the Regulator of Social Housing once every four years. Our latest inspection took place in early 2025 and we received our results in June 2025. Our gradings were:

  • Consumer Standards – C2
  • Governance – G2
  • Financial Viability – V2

We want to achieve the highest ratings for Consumer Standards and Governance (C1 and G1). We’ve already made lots of improvements over the past 12 months and have plans in place to improve services further.

We’ll keep you updated on our progress via the performance pages of this website, our social media channels and our tenant newsletter Southway Stories. 

Quarterly performance
5 Year Plan

Consumer Standards were introduced by the Regulator of Social Housing in April 2024. For more information, click the button below.

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Read Southway’s full report from the Regulator. For more information, click the button below.

Click here

TSM Performance

Our performance

See our latest performance, from quarterly and annual Tenant Satisfaction Measures (TSM) results to our latest inspection outcome

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TSM Inspection Report

Annual performance

View our annual satisfaction scores on repairs, complaints & neighbourhoods.

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Key services performance

See how our key services are performing against our standards and targets

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