Our latest performance
2025/26
These measures show how well we’re doing on performance targets set for key services such as answering calls, completing repairs first time and responding to your complaints.
Southway management indicators
|
Performance measure |
2024/25 |
2025/26 |
Change |
|
Stage 1 complaints responded to on time |
83.00% |
99.6% |
+16.6% |
|
Rent collected against target |
100.72% |
99.94% |
-0.78% |
|
Customer Hub % calls answered |
79.00% |
85.00% |
+6% |
|
Calls resolved at first contact |
83.00% |
84.00% |
+1% |
|
Repairs completed first time |
95.20% |
96.9% |
+1.7% |
|
Overall customer Satisfaction (from regular feedback surveys) |
91.00% |
92.37% |
+1.3% |
