We regularly review our services and ways of working to make sure we're providing high quality services that meet our customers' expectations,, spending money responsibly, and meeting our responsibilities as a registered housing provider.
The reports below show the results of internal audits carried out over the last three years. They highlight what's working well and any improvements we've identified.
We're sharing these reports as part of our commitment to being open, honest and transparent with our customers.
Business Plan and Stress-Testing - January 2026
Market Rent Management - January 2026
Legal Disrepair - January 2026
Building Safety Regulations - December 2025
Property Compliance - Lifts - August 2025
Water Hygiene - July 2025
Consumer Standards and Tenant Satisfaction Measures - August 2025
Payroll - June 2025
Procurement - February 2025
Damp and Mould - January 2025
CDM Process - January 2025
Voids Management - January 2025
Asbestos Management - December 2024
Rent Setting - October 2024
Use of Credit Cards - October 2024
Shared Ownership - August 2024
Facilities Management - April 2024
Complaint Follow-Up - February 2024
Staff Mental Health and Wellbeing - January 2024
COMP Gas Servicing - December 2023
IT Access Controls - November 2023
Accounts Payable - October 2023
Adaptations - July 2023
Damp and Mould Framework - April 2023
Out-of-Hours Service Framework - April 2023