We regularly review our services and ways of working to make sure we're providing high quality services that meet our customers' expectations,, spending money responsibly, and meeting our responsibilities as a registered housing provider.

The reports below show the results of internal audits carried out over the last three years. They highlight what's working well and any improvements we've identified.

We're sharing these reports as part of our commitment to being open, honest and transparent with our customers.

2026

Business Plan and Stress-Testing - January 2026

Market Rent Management - January 2026

Legal Disrepair - January 2026

2025

Building Safety Regulations - December 2025

Property Compliance - Lifts - August 2025

Water Hygiene - July 2025

Consumer Standards and Tenant Satisfaction Measures - August 2025

Payroll - June 2025

Procurement - February 2025

Damp and Mould - January 2025

CDM Process - January 2025

Voids Management - January 2025

 

2024

Asbestos Management - December 2024

Rent Setting - October 2024

Use of Credit Cards - October 2024

Shared Ownership - August 2024

Facilities Management - April 2024

Complaint Follow-Up - February 2024

Staff Mental Health and Wellbeing - January 2024

 

2023

COMP Gas Servicing - December 2023

IT Access Controls - November 2023

Accounts Payable - October 2023

Adaptations - July 2023

Damp and Mould Framework - April 2023

Out-of-Hours Service Framework - April 2023