We're looking for residents to help us make the information we share about service charges clearer, simpler and more useful.
This group won't discuss individual service charge queries or disputes. Instead, we'll focus on improving how we explain service charges and share information with residents.
As a member of the group, you can:
- Help us make complex service charge information easier to understand
- Review and give feedback on how we explain service charge costs
- Share your views on the content and usability of the service charge pages of our website
- Tell us what information you, as residents, find most useful and identify any gaps
- Help make our communications clearer and more accessible
- Support the development of helpful guides and resources we can share with all residents
Interested in getting involved? We'd love to hear from you! Join us at our first meeting on:
- Monday 10 August, 2:30pm–4:30pm, Southern Gate, M20 2LT
If you’d like to attend, or have any questions, please contact us at yourvoice@southwayhousing.co.uk or on 0161 448 4229.
If there's enough interest, we'll also run evening sessions for residents who can only attend out of hours.