Microsoft is currently experiencing a global issue which is affecting some of our systems and services.
We're working hard to keep our services running and will keep you updated.
- If you need to get in touch urgently, please call our Customer Hub on 0161 448 4200. Please be patient when you call as it may take us longer to answer your call or help you with your query.
- If your enquiry is not urgent, please consider calling when the disruption to Microsoft services is resolved.
- If you sent us an email after 5.30pm on 12 November, we won’t receive it until the problem is fixed.
- Our complaints service is also affected, which may mean it takes us longer than usual to raise new concerns or respond to your complaint. We will keep you updated.
- If you need to pay rent and don’t have access to the portal, our advisers can’t take payments over the phone. You can use our automated payment line on 0161 448 4200 by selecting the RENTS options on our call queue (option 1) then pressing 1 to make a payment. Or you can go to the Post Office or any shops with the Paypoint logo. You can find more ways to pay your rent here.
- We're currently unable to deal with rehousing enquiries.