Want to speak to our Customer Hub? Choosing a quieter time to call could help you get through more quickly.
If your call isn’t an emergency, try calling between 2pm and 4pm Monday to Friday, when our phone lines are usually quieter.
Or you can reach our Customer Hub team by using our website Contact Us form on our website, or message us directly through Facebook which we monitor Monday to Friday, excluding bank holidays.
You can also use our online portal to access some services. Here are just some of the things you can do:
- Raise and cancel many repairs
- Find your rent balance and make payments
- See your tenancy details and get your tenancy reference number
- Check and request updates to your contact phone numbers
- Report anti-social behaviour and complaints
If you have an emergency repair, you still need to call us on 0161 448 4200 to report that.
You can also report damp and mould problems here.