Recently, some claims companies have been cold-calling in our neighbourhoods, and a few have even pretended to be from Southway.
To help keep you safe, we’d like to reassure you that all Southway staff who visit your home will always
carry Southway photo ID.
This includes our repairs teams, housing officers, and surveyors, as well as people from our partners.
We’ll also never visit your home to carry out a repair without booking an appointment with you in advance.
If someone says they’re from Southway or working on behalf of Southway, please:
- Ask to see their official photo ID
- Take your time — our staff understand
- If you’re unsure, don’t let them in
You can call our Customer Hub to check the person’s name and confirm they’re meant to be there. We can verify this
while your visitor waits outside – we would always rather you were safe and know that you feel comfortable.
If you have any concerns about anyone visiting your home saying they’re from Southway, please call us on 0161 448 4200.
If you think you might have been misled into signing an agreement with a third party who aren’t affiliated to Southway, please contact us immediately so we can review the situation and offer any support you might need.
