Knowing your benefits rights and how to claim will help you get all the help you're entitled to. The benefits system may be complex, but it doesn't have to be confusing.

  • You may be eligible for benefits if you:
    • Have a low income
    • Have children
    • Are sick or disabled
    • Are a full-time carer
    • Have been bereaved

    Your age, income and where you live are also affecting factors.

  • What benefits may I be entitled to? (and how to apply)

    All benefit applications must be completed via the government website.

    To find out what benefits you are entitled to, click here for a benefit calculator. We recommend you use the Turn2us benefits calculator, but feel free to use others.

    If you have any difficulties in using the benefits calculator, or need additional support, please contact our Advice Team via email adviceteamreferrals@southwayhousing.co.uk or see our Contact Us page for other ways to reach us.

    We can help with claims for Personal Independence Payment, Universal Credit and any issues around benefits.

    Or you can get in touch with your local Citizens Advice.

  • What can we help you with?

    If you're claiming benefits for the first time, it's a good idea to speak to us about your options.

    We can help you with:

    • Checking what you're entitled to
    • Completing online forms
    • Getting decisions changed, including supporting you with Mandatory Reconsiderations and appeals
    • Home visits, if necessary

    Contact us and ask to speak to the Advice Team. A Welfare Rights Advisor can provide any support you need.

     

The Advice Team were patient, kind and helpful with my concerns about bills and debts. They calmed me down when I got upset, being considerate about my mental health. By the end of the call, we were laughing. I'm now in control of my finances again, and out of the dark place I've been in for some time.

Annette, Southway tenant.