Join our service influence and improvement groups!
Your voice matters — and we want to hear it! As part of our new Customer Voice Strategy, we’re creating Service Influence and Improvement Groups to give tenants the chance to shape the services that matter most. This is your opportunity to make a real difference in your community.
Why Get Involved?
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Share your ideas and feedback — help us improve services for everyone.
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Learn more about what we do — and influence how we do it.
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Make a positive impact — your input can lead to real changes.
Some of these groups are meeting soon, and if you’re a Southway tenant, we’d love to see you there! All sessions will take place at our Southern Gate offices.
Upcoming Sessions
***New Group: Neighbourhoods & Tenancy***
Monday 26 January 11am–1pm
This brand-new group will focus on improving key areas that affect our neighbourhoods and tenancy support. At the first meeting, you’ll have the chance to:
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Share your thoughts on how we care for green spaces as we look for a new specialist contractor.
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Help shape our new Neighbourhood Strategy — an exciting plan for the future of our communities.
Future topics include:
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Building safe and successful communities
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Grounds maintenance and green spaces
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Community investment and services
Find out more about this new group here
Repairs Service Group
Wednesday 28 January 10am–12:30pm
What does a great repairs service look like to you? This group is your chance to tell us what matters most. Your feedback has already made a difference — for example, we now leave cards to keep tenants informed when a repair needs a follow-up visit.
More details of what will be discussed at the next meeting will be available soon.
