Talking and listening to our customers helps us to understand people’s needs so we can provide better services.
Our new two-year Communications Plan explains how we’ll improve communication with customers with a commitment to:
- Be open and honest
- Be clearer in the language we use
- put people first
It is shaped by feedback from our customers and has been approved by tenants on our Customer Access Service Improvement Group.
It sets clear goals, including being more inclusive and accessible, promoting how customers can have their say, and improving online services.
We’ll review how we’re doing by continuing to work closely with our customers and listening to their feedback.
Read the plan here Improving our communication with customers: Our 2026–28 plan
