Our new tenant portal is now live in the latest stage of our plans to improve our online services.
On the portal www.mysouthway.com you can:
Find your rent balance and transactions and make payments.
- See your tenancy details and get your tenancy reference number.
- View details about your previous Southway tenancies.
- Check and request updates to your contact details.
- Read and download general documents, and request your tenancy documents.
- Report anti-social behaviour and complaints.
You will soon be able to book repairs through the portal. Keep an eye on our website www.southwayhousing.co.uk and social media for updates.
Following this we will be working on a mobile app to make access to our services even easier.
What do I need to do?
If you have logged into the current portal since 2020 then you will be automatically registered in the new portal and will simply need to log in. If you've never used our portal or not logged in since 2020, you will need to register using your Tenancy reference number.
What can I do if I can't log in or register?
If you're unable to login, please call 0161 448 4200 for help.
Our website
Separate from the portal, we launched our new website www.southwayhousing.co.uk last year and this provides information on many of our services. Later in the summer we will be working with tenants to make further improvements and enhance the design to make it clearer and easier to use.
