Due to the winter weather, we’re experiencing an increased number of calls into our Customer Hub which is resulting in longer wait times.
We’re very sorry about this and are working hard to support tenants with their queries, particularly those affected by the colder temperatures.
So we can help customers who need us most, we are currently only taking emergency calls. This includes emergency repairs and if you need to report concerns about damp and mould.
If your request isn’t an emergency, please use our website for advice and support.
If you need to check your rent account or find your tenancy reference number, you can do this easily on our online portal www.mysouthway.co.uk.
Thank you for your patience and understanding while we focus on helping those most in need. We’ll keep you updated as soon as services return to normal.
