The Department of Work and Pensions (DWP) are in the final phase of moving people from legacy benefits to Universal Credit; this process is called ‘Managed Migration’. The final phase of moving people on Income Related Employment Support Allowance (ESA) to Universal Credit is being accelerated. The DWP hope to have everyone moved across to Universal Credit by March 2026.
If you receive your letter from the Department of Work and Pensions.
Don't panic, but don't ignore it
You must act on your notice to claim Universal Credit, as doing nothing will result in your current benefits being stopped.
Note the deadline on the letter
You have three months from receiving the notice to claim Universal credit, but you can apply for an extension if you have a good reason.
If you haven’t claimed before your deadline the DWP will try and get in touch with you and may visit you to help you claim. If they can't contact you, all your benefits will stop.
Make your claim
Follow the instructions in the letter to make your claim online.
Seek Help if You Need It
Contact Southway’s Advice Team by calling our Customer Hub: 01614484200
Email: Adviceteamreferrals@southwayhousing.co.uk
Freephone: Call the DWP Managed Migration helpline on 0800 169 0328.
