Website contact forms not working
We're currently experiencing problems with our online contact forms and have removed these from our website while we fix this.
We’re sorry for any confusion or inconvenience this may have caused and we’ll have these back up and running as soon as we can.
In the meantime, if have a query or a complaint please message us on the following email addresses.
General enquiries: connect@southwayhousing.co.uk
Complaints: southway.complaints@southwayhousing.co.uk
Our phone lines are still working as normal.
Thanks for your patience.
Log into your online account to book non-emergency repairs and check your rent.
Complete the online form on this page to send a message to our Customer Hub.
Call our Customer Hub on 0161 448 4200.
Our hub is open:
- Monday to Friday
- 8am-5:30pm
- This number is open 24/7 for emergencies
Our office is open Monday to Friday from 9am-3pm.
You can visit or write to us at:
Southway Housing Trust
Southern Gate
279 Princess Road
Manchester
M20 2LT
This channel is a way for you to get the most important information and news regarding your tenancies, homes and communities, direct to your WhatsApp.
Our Communications team is happy to help with enquiries from the media.
Contact communications@southwayhousing.co.uk. This email address is not monitored for customer enquiries.
We’re sorry that you’ve not been happy with our service, and we want to put that right for you.
Please submit your complaint via our complaints section of the website.
You can also contact us on 0161 448 4200 or email southway.complaints@southwayhousing.co.uk or visit our offices at the above address.
More information about our complaints policy.
