Universal Credit

There have been changes to benefits in the UK. One of these is the new Universal Credit (UC), the online benefit combining working age benefits and tax credits into a single monthly payment.

We know some tenants are worried about moving on to Universal Credit, but you don't need to be. The process is simple when you have taken the steps to prepare, and we have lots of support available to you to help you get ready and make your claim.

  • Universal Credit: what's different?
    • It is claimed online
    • It is paid in one monthly lump sum
    • Unlike Housing Benefit, Universal Credit does not pay for your rent separately
    • It is paid directly to you; you are responsible for paying your rent out of this money
  • What does it replace?
    • Income-Based Job Seeker's Allowance (JSA)
    • Income-Related Employment and Support Allowance (ESA)
    • Income Support
    • Working Tax Credit
    • Child Tax Credit
    • Housing Benefit

    Universal Credit does not include help with your Council Tax. You must make a separate claim for Council Tax support here via Manchester City Council.

  • Should I make a claim?

    You won’t need to claim until you are told to. However, it’s good to be prepared. To ensure you’re ready to claim when you need to, make sure you have:

    1. Access to the internet
    2. A Bank Account
    3. Proof of ID & National Insurance
    4. Your tenancy agreement & proof of service charges
    5. Proof of address
    6. Details of your income, savings and/or benefits

    If you need assistance, Southway can help with any of these steps.

  • I’ve been told to claim; where do I start?

    There are five steps to making your first Universal Credit claim:

    1. Get: internet access and a mobile phone
    2. Set up: an email account, a UC account, and text alerts
    3. Prove: your identity
    4. Make: your claim for Universal Credit
    5. Arrange: an interview with the job centre

    If you need assistance, Southway can help with any of these steps.

 Need support? I'm here to help! 

We have a dedicated Universal Credit Officer, Nadine, who is here to help you. Sha can advise you on:

If you’d like help with any of these, email Nadine or call 0161 448 4263.


More Universal Credit information: