Frequently Asked Questions

  • Can the Energy Buddies help me to switch to a cheaper supplier?

    When the service rolled out in 2021, we had hoped to be able support tenants with switching energy supplier, but since then, the UK have seen 28 energy suppliers collapse and the energy sector is in a state of crisis. The idea of switching energy suppliers is now nigh on impossible and the advice is if you have a fixed tariff currently, then you should stay put with your existing supplier.

  • My gas and electric bills have increased by a huge amount this year. Can the Energy Buddies help me pay less?

    There has been a worldwide squeeze on gas and energy supplies over the past year, and as a result, wholesale gas prices have risen to an incredibly high level. The UK has been hard hit by this, and as a result, we have seen a number of energy providers go out of business. This is largely because the energy price cap prevented retailers from passing on higher wholesale prices to their customers. Therefore, whilst this does mean that the Energy Buddies won’t be able to find you a cheaper deal, we can support you and advise you on ways to improve the energy efficiency of your home.

  • I feel as though I am being incorrectly charged for my energy supply. How do I check this?

    As the bill payer, you do have a responsibility to ensure that you are submitting meter readings to your supplier regularly. This will ensure that you are being charged for the correct amount of units used. If you are unsure how to read your meters, or need support in accessing them, then please contact us for support.

  • If I turn the thermostat up as far as I can, will this heat my home faster?

     Unfortunately this is not how your heating system works. No matter how high you set the temperature on your thermostat, the house still takes the same amount of time to heat up.

  • What is the Priority Services Register? And how do I get myself on it?

    The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer it.


    You will be eligible to register if you meet the following criteria:

    • You have reached your state pension age
    • You are disabled or have a long-term medical condition
    • You’re recovering from an injury
    • You have a hearing or sight condition
    • You have a mental health condition
    • You are pregnant or have children under the age of 5
    • You have additional communication needs

    The Energy Buddies can support you with your application. Once you are on the register, you will receive:

    • Advanced notice of any power cuts in your area
    • Provision of an alternative form of heat in case of supply interruption
    • The option to nominate someone else to receive your energy communications
    • The opportunity to have your meters read more regularly
    • The option to receive bills in an accessible format e.g. large print and braille
  • Will a Smart Meter save me money?

    A smart meter doesn't save you money on its own, but it can help you to manage your energy usage and costs. Using the digital display will allow you to see how much your energy habits are costing you in near real-time, and could encourage you to make changes in your home to reduce energy use. A smart meter means you will receive accurate, rather than estimated bills.

  • How do I get a Smart Meter?

    If you are interested in getting a smart meter installed, then you would need to contact your energy supplier directly. Smart meters and the in-home display will be provided and fitted by your energy supplier.