We know that many Southway tenants use the Manchester Move website to bid on homes, so we want to inform you that the Manchester Move website is currently offline following a cyber attack.
Some users have received an email from a donotreply email address asking them to click on a link asking you to ‘Activate your tenancy options’. This email was not sent by the council or their partners and is an example of ‘phishing’, a malicious attempt to access your personal details or accounts.
Fortunately, limited personal data was breached and the scam website has now been taken down so the link no longer works. However, we’d like to remind our customers to delete any suspicious looking emails and not click on any links if you’re not sure they’re from someone you know and trust.
When will the website be back online?
The Manchester Move website will be offline and unavailable until Manchester City Council are sure your personal information is safe. This means that no homes are being advertised at the moment. This will resume once the website is secure and back online.
What to do if you think you've clicked on a malicious link
If you think you’ve received an email like the one above and you clicked on the link, MCC recommend that you follow the guidance in the link below – which is the UK’s National Cyber Security Centre - https://www.ncsc.gov.uk/collection/phishing-scams/what-to-do.
What to do if you need to contact Manchester Move
In the meantime, applicants can contact Manchester Move on mcchscrg.admin@manchester.gov.uk.
If your application is with Southway and you have any questions, please get in touch with us directly. While we’re always happy to speak to you over the phone, please remember there are other ways to reach us that might be faster for you, including the online form on our Contact Us page, which sends the Customer Hub an email.
Our office at Southern Gate is also open from 9am-3pm, Monday to Friday, if you’d prefer to visit us in person.