Responsibilities, help, fencing and hedges and about your garden and outside space of your home.

  • Our approach and your responsibilities

    Generally it is your responsibility to manage and maintain your garden. (See tab below for exceptions, where we can help.)

    We take a reasonable and fair approach to dealing with untidy gardens but take necessary enforcement action against tenants who do not maintain their garden.

    Such topics that would fall under this section are as follows:

    • Unkempt and overgrown vegetation
    • Unauthorised alterations, e.g. car hard standings and removal of hedgerows
    • Inappropriate storage materials causing nuisance, e.g. car parts, furniture, white goods
    • Not cleaning up after pets
  • Help with your garden - do you qualify?

    We recognise some tenants cannot carry out garden work themselves for a variety of reasons.


    We offer a subsidised basic gardening service (with a yearly admin fee of £50) to older and disabled tenants.


    Tenants must meet the following criteria to be eligible for the service:

    • The applicant must be over 70 years of age OR suffering from long term ill health or disability, and in receipt of the Government benefit Personal Independence Payments (PIP), middle to high rate Disability Living Allowance (DLA) or Attendance Allowance
    • If other members of the applicant’s family live within the household are 16 years and above, or within 3 miles’ radius, they must also meet the above criteria in respect of age or disability.
    • If applicant is in rent arrears, there must have been an active repayment plan that has been adhered to for a period of 13 weeks and owe no more than £450.
    • The applicant must not have a Right to Buy or a Right to Acquire application with the Trust
    • The property or tenant must not have received a tenancy warning or anti-social behaviour warning within the last 12 months.
    • The tenant must have an up to date, signed Southway tenancy agreement
    • The tenant must not have an outstanding gas service and electrical pet test
  • Fences & Hedges

    We do not have a legal responsibility to repair your hedges and fences.

    What does our policy say?

    • Broadly, we do not have a legal responsibility to provide fencing.
    • We will not remove hedging to replace with fencing.
    • We will not deploy new fencing, or repair existing fencing unless it is fencing that has already been provided by the Trust 
    • We will look at plants or hedging as options, and not just consider fencing as the only option.
    • There are some limited exceptional circumstances where we may decide to repair or renew fencing – but these are the exception and not the norm.
    • We will let you know whether or not the work you want can be done, and if so, when it will be done. If it can't be done we will tell you why.