• About this information

    We are collating useful community information, which can be used by any member of staff who is in contact with tenants, or is supporting the Check and Chat Telephone Befriending Service, which will operate during the COVID-19 crisis.

    The information will be updated regularly.

    If you have any useful information about what is on offer in the local area in relation to support or information services, please send to Cathy Ayrton at c.ayrton@southwayhousing.co.uk.

  • Please note: Foodbanks

    For the duration of the Covid 19 outbreak all food bank referrals are dealt with by Elaine Wilkinson sent via usual referral channels:

    Southway: connect@southwayhousing.co.uk

    Advice Team referrals: adviceteamreferrals@southwayhousing.co.uk

    The usual food bank rule of issuing only 3 vouchers per household every 6 months will be relaxed during the outbreak period. The number issued will be by referrer discretion prioritising cases of severe hardship rather than cases of poor budgeting.

    Due to the closure of the Southway reception; hard copy vouchers issued by Southway will no longer be collected by clients. We are arranging to text the voucher code to the client supported by an email to the food bank with the details usually supplied on the voucher (year of birth, no in household etc.) The client to take the code to the food bank as proof of referral with their ID (similar to the electronic system used for Withington and Fallowfield food bank referrals which will remain the same).

    The food banks are trying to deliver parcels to those unable to get to the food bank but this relies on having adequate volunteers. If we know of any people who are able to volunteer, and will pass a DBS check then please contact the food bank.


Group and Offer


Contact information

Withington Councillors Support Group

Help and support with:      

  • Shopping
  • Prescription collection
  • Dog walking
  • Other practical support
Withington, Old Moat and Ladybarn

The support group can be contacted via Facebook: Withington Community Coronavirus Group

For those without access to Facebook please contact one of the local Councillors:

Old Moat

  • Cllr Gavin White 07966 296099 
  • Cllr Garry Bridges 079080 709590 
  • Cllr Susannah Reeves 07535 842356 

Withington (including Ladybarn)

  • Cllr Chris Wills Tel: 07970 395030 
  • Cllr Becky Chambers 07971 384543 

Withington ASSIST

For clients over 60: 

  • Shopping
  • Telephone
  • Befriending

Withington ASSIST

Wilmslow Road, Withington, M20 4AN 

Email: withingtonassist@gmail.com Tel: 0161 434 9216 

Ladybarn Community Hub

Support for clients over 60: 

  • Shopping
  • Telephone
  • Befriending

Ladybarn Community Association

Royle St, Fallowfield, M14 6RN 

Email: fiona@ladybarncommunityhub.co.uk Tel: 0161 224 3733

Cooperative Copson Street

Priority shopping for older and vulnerable people and carers


COOP on Copson Street

Mon-Sat 8.00 a.m. to 9.00 a.m, and Sunday 10.00 a.m. to 11.00 a.m. will be priority slots for older and vulnerable people and those who care for them.

Withington Food Banks  Withington

Fallowfield/Withington Food Bank – By electronic voucher system 

Clients sent a code to their mobile to present at the food bank with their ID.

St Cuthberts Church Hall, 3 Palatine Rd, Withington M20 3LH

Tues 12 - 2pm 

Union Chapel, 2b Wellington Rd, Fallowfield, M14 6EQ

Fri 12 - 2pm 

Didsbury Withington and Burnage COVID-19 Community Group

Help with:

  • Shopping
  • Prescription collection
  • Other practical support
Didsbury (Withington) and Burnage 

Facebook: Didsbury Withington and Burnage COVID-19 Community Group 

If people don’t have access to Facebook they can call: 

Central Helpline: 0161 850 4774 between 08.00 a.m. to 6.00 p.m.

Didsbury Good Neighbours

For clients over 60:

  • Shopping
  • Small errands
  • Telephone Befriending

Didsbury Good Neighbours

Holt Pavilion, Didsbury Park, Gillbrook Road, M20 6WH 

Tel: 07749 504298 

The Silver Line

For people aged 55 and over:

  • 1-to-1 phone calls for advice and friendship
  • Group phone calls



The Silver Line

Tel: 0800 4 70 80 90 (helpline open 24/7)

 Barlow Moor Community Association (BMCA)
  • Remote Befriending Service; “Time4u” listening ear via telephone, email, video calling and skype, with a text in – call back service available
  • Complex need support
  • Sign posting and referrals to other organisations such as those helping with Emergency Food Packs
  • We are registered with our linked Foodbank to issue Foodbank Vouchers Electronically, information on how to access this service will be displayed at the centre, on our website, emailed/text out, shared with referral agencies and partner organisations

Chorlton Park

Based in Merseybank

Barlow Moor Community Association 

Tel: 0161 446 4805 

Option 1: Reception – Philomena 

Option 2: Children and Young People - Toni

Option 3: Nursery- Toni 

Option 4: Learning and Benefit Support - Becky 

Option 5: Health and Wellbeing –Nicola 

Option 6: Over 60’s  - Rachel

Chorlton Coronavirus Community Response

  • Shopping
  • Prescription collection
  • Other practical support
Chorlton Facebook: Chorlton Coronavirus Community Response    
Chorlton/Didsbury Food Banks Chorlton/Didsbury

Food Bank Opening Times

Chorlton Central Church Barlow Moor Rd, Chorlton M21 8BF  

Tues 16.30 – 18.30 

Christ Church Hall, Darley Ave M20 2ZD   

Weds 11am to 1pm.  

Vouchers are required.  You need to phone for a voucher and you will be given a code

Tel 07938 191038

Email: projectmanager@chorltondidsbury.foodbank.org.uk 

St Barnabas   Hurstville Rd (off Hardy Lane) M21 8DH   

Friday 11am to 1pm

Various Energy suppliers

Support for people worried about being able to pay for pre-paid meters

All areas

People with prepay meters who are worried about gas / electricity if they are self-isolating, can phone their provider and tell them they’re self-isolating and their provider should provide 2 weeks’ worth of gas / electricity, or if they have a smart meter they will top it up. 

Tel numbers:

  • BRITISH GAS 0333 202 9802 
  • EDF 0333 200 5100 
  • EON 0345 052 000 
  • N POWER 0800 073 3000 
  • SCOTTISH POWER 0800 027 0072 
  • SSE 0345 026 2658 


Advice translated into different languages

All areas

Guidance on COVID-19 and staying at home has been translated into Arabic; Bengali; Traditional Chinese/Cantonese; Simplified Chinese/Mandarin; French; Gujarati; Polish; Portuguese; Punjabi; Urdu; and Welsh. 

For information please view the Government Website: https://bit.ly/2vSTqW9 

Personal / Home Safety

Advice on avoiding scams

All areas

Criminals are using the current Coronavirus to try and trick people into handing over money and or personal information

Guidance on how to avoid scams is given in this publication from Greater Manchester Police and Action Fraud: https://bit.ly/3bn41aW  

Manchester City Council COVID-19 Support
  • Advice and support on managing fuel top up payments
  • Help to obtain medicines
  • Food/Shopping
  • Online Help
  • Support to combat loneliness
For Manchester residents with a focus on: 
  • People who have received a letter advising that medically they are at higher risk
  • People over 70 who are self-isolating
  • People self-isolating who don’t have a local support network
  • Carers, care leavers and young carers

Manchester City Council COVID Help Line 

Open: 8.30 a. m. to 5.30 p.m. (Monday to Friday)                                                

Free calls to: 0800 234 6123 

Keeping Well at Home guide

Advice for older Manchester residents on how to keep active and sociable and where to find support whilst self-isolating.


Full guide available here.

Information for Pregnant women Manchester

St Mary’s Hospital 

Pregnancy related COVID19 enquiries 

Tel:  0161 701 5572Open: 8.00 a.m. to 9.00 p.m.

Rainbow Brew Buddies

Support for LGBT+ people in Manchester experiencing isolation.


LGBT Foundation

Tel: 0345 3 30 30 30

Email: befriending@lgbt.foundation 

Reach Out To Community

Support for people who are homeless, or in food poverty


Reach Out To Community 

Tel: 0161 862 9415 

Chorlton Good Neighbours
  • Keeping in touch
  • Shopping
  • Prescription collection

Chorlton Good Neighbours 

Egerton Rd S, Chorlton-cum-Hardy, M21 0XJ 

Tel: 0161 881 2925 Email: helen@chorltongoodneighbours.org 

Emergency Hearing Aid Repairs

Service for patients who have aids, or an aid, supplied through Withington Community Hospital


The Audiology Department in Withington Community Hospital are now operating an urgent hearing aid repairs service through booked sessions in the Audiology Department. 

**There will be NO DROP-IN hearing aid repairs service until further notice.**  

Patients should call 0161 217 3074 to arrange an appointment.

Emergency Dental Treatment Manchester

There is an emergency dental service. 

In the first instance people should ring their own dental practice.

Manchester Mental Health NHS Foundation Trust

Mental Health and COVID-19 resources and helplines

Manchester An extensive collection of websites and helplines offering mental health advice and support. 


Ministry of Housing, Communities & Local Government: National Shielding Helpline



Guidance for councils, charities and local delivery partners on using the helpline to assist vulnerable people shielding from coronavirus.

Guidance and FAQs

National Shielding Helpline Briefing 

Pest Control Manchester

From 23rd March Manchester City Council's Call Centre will not be responding to pest control by phone 

Pest enquiries should be emailed to contact@manchester.gov.uk

Residents will also be able to book an appointment via the Council's webpage:  https://www.manchester.gov.uk/info/431/pest_control/6490/get_rid_of_pests_at_your_home  

There will be advice through the Councils internet page in the interim on how the resident could manage a pest problem themselves if self-isolating, or have COVID19. 

Ear for you by Nestac

Covid-19 support line for BAME communities

Greater Manchester

7 days a week from 10am - 6pm.

Call 07862 279289/07894 126157   Or text HELP someone will get back to you.