Southway Housing Trust
A not-for-profit landlord managing and improving over 5,900 homes in South Manchester
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Vision and objectives
Our vision
We will work in partnership with others to make south Manchester a place that people are proud of - a safe place where people choose to live, work and play.
We will:
- be warm, welcoming and accessible to every customer
- provide excellent services
- provide affordable, high-quality, secure homes
- help to create a cleaner and greener environment
Our objectives
- People are confident and proud of the community they live in. They respect one another and are encouraged to realise their potential.
- Our staff are trusted to do the right thing - they are enthusiastic, skilled and willing to go the extra mile for customers.
- Our customer services are excellent, and meet our customers’ needs and expectations. We listen to and respect our customers, dealing with enquiries in a helpful and friendly way.
- We care about our local communities. We develop strong partnerships to support them, helping to improve their neighbourhoods.
- We are open and accountable to our residents. We consult and involve them before we make plans and decisions, making sure they are involved from the start.
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