Southway Housing Trust

A not-for-profit landlord managing and improving over 5,900 homes in South Manchester
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Policy documents
Here are documents that describe our policies and procedures for dealing with key issues. They are quite detailed, but we will publish shorter, less formal versions soon. Meanwhile, you can see more about these issues by using the 'information' links below each policy.
The files below may open automatically. If not, simply install free software called Adobe Acrobat Reader. Go to the Adobe website (external site) and look for 'Get Adobe reader'.
- Antisocial behaviour policy
(PDF 248kb)
Also see antisocial behaviour information
- Rent-setting policy
(PDF 236kb)
Also see rent information
- Allocations policy
(PDF 302kb)
Also see rehousing
- Customer care policy
(PDF 116kb)
Also see standards and complaints
- Equal
opportunities and diversity policy
(PDF 87kb)
Also see equality and diversity information
- Leaseholder
management policy
(PDF 78kb)
Also see leaseholders information
- Out of
hours emergency repairs policy
(PDF 75kb)
Also see emergency repairs information
- Right to repair policy
(PDF 72kb)
Also see the right to repair
- TRL
(tenant, resident & leaseholder) consultation & involvement policy
(PDF 86kb)
Also see tenant involvement
- Violence against staff policy (PDF 86kb)
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