Southway Housing Trust
A not-for-profit landlord managing and improving over 5,900 homes in South Manchester
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Policy documents
Here are documents that describe our policies and procedures for dealing with key issues. They are quite detailed, but we will publish shorter, less formal versions soon. Meanwhile, you can see more about these issues by using the 'information' links below each policy.
The files below may open automatically. If not, simply install free software called Adobe Acrobat Reader. Go to the Adobe website (external site) and look for 'Get Adobe reader'.
- Abandoned property policy
- Acquisitions policy
- Allocations policy
- Alternative temporary accommodation policy
- Antisocial behaviour
- Asbestos policy
- Bullying and harassment
- Code of conduct: Employees
- Compensation for damage after repairs
- Corporate plan (amended March 2009)
- Customer compliments and complaints policy
- Customer involvement policy
- Data protection
- Domestic violence policy
- Emergency repairs (out of hours)
- Energy efficiency policy
- Equal opportunities & diversity
- Equipment and adaptations policy
- Gas servicing policy
- Information consultation
- Land licensing policy (amended November 2009)
- Leaseholder management
- Mutual exchange
- People with support needs
- Procurement
- Rechargeable repairs
- Recruitment selection
- Relationship breakdown policy
- Rent collection, arrears & debt recovery
- Rent setting and service charges
- Responsive repairs
- Right to repair
- Service user harassment
- Squatter policy
- Standing orders board
- The customer care policy
- Violence against staff policy
- Voids management policy
- Whistleblowing
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