Southway Housing Trust

 AT YOUR SERVICE

 HOME IMPROVEMENTS

 REHOUSING & HOMEFINDER

 YOUR SOUTHWAY

 HAVE YOUR SAY

JOBS

CONTACT US

IN YOUR AREA

AT YOUR SERVICE

• REPAIRS & MAINTENANCE
  • Online repairs: order repair
  • Problem with a repair (online form)
  • Repair deadlines
    • example deadlines
  • Appointment system
  • Repairs you must do yourself
  • Repairs you must pay for
    • paying for the repairs
  • Emergency repairs
    • ordering an emergency
    • getting the work done
  • Standards we must keep: ordering a repair
    • doing the repair
    • after the repair
  • Compensation
    • compensation for damage
    • compensation for damage (online form)
    • compensation for improvements you leave
      • qualifying improvements
      • compensation for improvements (online form)
    • compensation for work not done: right to repair
      • right to repair: qualifying jobs
• RENT & BENEFIT
  • How to pay your rent
    • standing order mandate
      • standing order mandate (pdf form to print)
  • Pay rent online
  • Claim benefits online
  • Rent statement
  • New rent card (online form)
  • Owe rent? We can help
    • agreement to pay off arrears (online form)
  • Paid too much rent?
  • Rent-free weeks
    • How to work out 52 week rent
• HOME & GARDEN
  • Decorating
    • decorating equipment 
    • help with decorating
      • application for decorating help (online form)
  • Gardens & gardening
    • help with gardening
      • application for gardening help (online form)
    • report a problem with a nearby garden (online form)
    • hedges & fences (online form)
    • trees
  • Furniture & furnishings
    • how much is it? how do I apply?
    • great deals
  • Buying your home
    • right to buy
    • right to acquire
  • Pests pets & animals
    • get rid of pests
    • keeping dogs
    • keeping other animals
  • Gas servicing & safety
  • Fire safety
  • Energy efficiency
  • Beat the burglar
  • Home contents insurance
  • Leaks, pipes & damp
    • keep your home free from damp
    • get rid of mould
    • what to do if a pipe bursts
    • stop condensation
    • prevent bursts & leaks
  • Parking
    • apply to put in a drive (online form)
  • Rubbish
• ESTATE & NEIGHBOURHOOD
  • Caring for your estate
    • report environmental problem (online form)
  • Graffiti (online form)
  • Lighting
  • Road & pavements
  • Walkabouts
  • Open land - report problem (online form)
  • Trees
    • tree problem in your own garden form (online form)
    • tree problem in other Southway garden (online form)
    • in street or open space (online form)
  • Empty homes
    • report an empty Southway home (online form)
    • empty Southway homes: our standards
      • when a home becomes empty
      • preparing for new tenants
      • after a tenant moves in
      • what can hold things up?
  • Garages
    • apply to rent a garage (online form)
    • garage tenancy agreement
    • report a garage repair (online form)
• YOUR TENANCY
  • Tenancy agreement
  • Ending your tenancy
    • give notice of ending your tenancy (online form)
  • Death of a tenant: who takes over the tenancy?
    • conditions for succeeding to a tenancy
    • tell us about death of a tenant (online form)
  • Taking over a tenancy
    • apply to take over a tenancy (online form)
  • Adding a joint tenant to a tenancy
    • apply to create a joint tenancy (online form)
  • Sub-letting part of your home
    • apply to sub-let part of your home (online form)
• leaseholders
  • Leaseholder repairs (online form)
  • Contact details for the leaseholders team
• SUPPORT & INDEPENDENCE
  • Help & support for older people
  • Retirement housing
  • Help & support for disabled people
  • Help & support for vulnerable people
• RESPECT & DISPUTES
  • Neighbour disputes & mediation
  • Respect
  • Report antisocial behaviour: we can help
    • report antisocial behaviour (online form)
    • tackling antisocial behaviour: the first step
    • tackling antisocial behaviour: taking action
    • tackling antisocial behaviour: legal action
  • Hate crime
    • report hate crime
    • report hate crime form (online form)
    • tackling hate crime: the first step
    • tackling hate crime: taking action
    • tackling hate crime: legal action
  • Domestic violence
  • Noise problems
• STANDARDS & COMPLAINTS
  • Our service standards
  • Make a complaint (online form)
  • Praise us (online form)
  • Complaints procedure
  • How did we handle your complaint? (online form)

HOME IMPROVEMENTS

• improvements online
• IMPROVEMENTS FOR EVERY HOME
• BOGUS Callers
• THE DECENT HOMES STANDARD
  • Our standards
• LOCAL IMPROVEMENTS, LOCAL WORKERS
• DO-IT-YOURSELF IMPROVEMENTS: GETTING PERMISSION
  • Our response
  • When the work is finished
  • Application to make your own improvements

REHOUSING & HOMEFINDER

• HOMEFINDER: LOOK FOR A HOME
• HOMESWAP: EXCHANGE YOUR HOME
• REGISTER FOR REHOUSING
• WHAT'S YOUR REHOUSING PRIORITY?
• RETIREMENT HOUSING
• PEOPLE BARRED FROM REHOUSING
  • Why are people barred?
  • What happens if you are barred?
• HELP IF YOU HAVE A MEDICAL CONDITION

YOUR SOUTHWAY

• WHAT IS SOUTHWAY?
• MAP OF OUR AREA
  • Map of our area in detail
• MEET THE BOARD
• meet the managers
• policy documents
• board meetings
• vision & objectives
• Equality & Diversity
• SOUTHWAY & MANCHESTER CITY COUNCIL
  • Who does what?
  • Tenants' vote for Southway
  • The proposal tenants voted for
  • Local councillors
• SOUTHWAY IN THE NEWS
• PUBLICATIONS
  • Newsletters

HAVE YOUR SAY

• TENANT INVOLVEMENT
  • Our commitment
  • Why get involved?
  • What is a tenants' group?
  • List of tenants' groups
  • Start a tenants' group
• COMMENTS & QUESTIONS
  • Give us your view; ask a question
  • Standards & complaints
  • What do you think of this website? (online form)

JOBS

• JOB VACANCIES
• WHAT WE OFFER

CONTACT US

IN YOUR AREA