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A not-for-profit landlord managing and improving over 5,900 homes in South Manchester

Customer involvement

Why get involved?

Any organisation works better if it gives its customers the services they want, in the way they want them.

We know that involving people in managing their homes and estates is vital to deliver better housing services and improve the quality of life for local communities. That's why we want the views of people who live in our communities - people like you!

Genuine customer involvement gives you more of a say - as an individual or through a tenants' or residents' group. It means you can take part in local decisions about how your estate is run, and gives you the chance to have input into wider policy changes that affect all tenants.

How we consult

We will not dictate how we consult. We must get together with our tenants to find the best forms of participation for particular issues. So we tailor consultation to match the needs of different communities in different situations. We want our services to be accessible to everyone so we may aim some consultation at, for example, younger tenants, or people from the black and ethnic minority communities.

Contact us

Have your say

• Customer involvement
• Our commitment
• Why get involved?
• What is a tenants' group?
• List of tenants' groups
• Start a tenants' group
• Join our Consultative Group
• Have your say - in your own way
• Have your say - in your own way: form
• Comments & questions
• Give your view, ask a question
• What do you think of this website?
• Complaints & praise

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