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Standards we must keep

After the repair

Here are the standards you can expect after we have done a repair:

  1. We will send you a form asking you how satisfied you were with the work. There will be a freepost envelope for you to send back the form.
  2. If you tell us you were not happy with the work, we will investigate the situation. If there is still a problem we will put it right.
  3. We will regularly publish our repairs performance (for example how many jobs are done on time) on the internet and in Southway publications.

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