Southway Housing Trust

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How to pay your rent or service charge

We want to make it even easier and more convenient for you to pay your rent or service charge. It’s why we’ve introduced some important changes to the way you can pay your rent. This includes the new Southway rent card, which replaces the Manchester City Council rent card.

Also, you'll no longer be able to pay through the City Council (either using their card, or at their counter in Manchester Town Hall).

1. online

Use your bank debit card or credit card to pay online (through secure 'allpay' Internet Payments). All you need is your 19 digit payment number (on your new rent card and rent statement) and a credit or debit card. If you have problems, check that you have JavaScript and Cookies enabled on your computer. Pay online today.

2. by direct debit

One of the easiest and best ways to pay. No queuing and no need for using debit or credit cards. You won’t even need your rent card. Just call us on 0161 448 4200 and we can set up the direct debit over the phone (or send us your completed direct debit form). Once your direct debit is set up, it will automatically pay your rent (weekly, every two weeks, every four weeks or monthly – it’s up to you). So you can forget about it and get on with your life.

3. by text message

All you need is a UK registered mobile phone and you can pay your rent any time, any where. To set this up, visit our online payments provider ('allpay') and register your credit or debit card. You can then pick a text code and will be sent your text password. Once this is all set up, you can make your rent payment by texting ‘pay’ to 81025, along with your text code, password, and amount that you want to pay.

4. by standing order

This is similar to a direct debit.The money goes in straightaway, and there's no danger you'll forget to pay! However, this is a financial instruction between you and your bank (rather than between you and ourselves). We have a simple form for you to print out, fill in and send to your bank. Go to standing order form. You'll need to put your tenancy reference number (it's on your rent card). If you can't print out the form, or need advice, please contact us.

5. by phone

Call 0161 448 4200 to pay by bank debit card or credit card. Have your tenancy reference number. Or you can use the 24 hour automated payment service provided by 'Allpay' - just phone 0844 5578321, you'll need the 19 digit reference from your rent card.

6. at the post office

Use your rent card to pay at any post office. Pay by cash, cheque or debit/credit card. It's a free service. Find your nearest post office (external site).

7. by post

Send a cheque (made out to Southway Housing Trust) to: Southway Housing Trust, Aspen House, 825 Wilmslow Road, Didsbury, M20 2SN. Write your name, address and tenancy reference number (from your rent card) on the back of the cheque. Don't send cash through the post!

8. at a paypoint

We've now switched from Payzone to Paypoint. Paypoint has 26 outlets throughout the Southway area. Just like Payzone, you can pay your rent or service charge at a Paypoint, using your Southway rent card and cash or your debit/credit card.

Whichever way you pay, please keep the receipt, or reference number, we give you.

A not-for-profit landlord managing and improving over 5,900 homes in South Manchester

How to pay your rent or service charge