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Leaseholders

People who have bought their flat from the City Council or from Southway are called 'leaseholders'.

A lease is a private contract between the leaseholder and the owner of the building as a whole - Southway Housing Trust. It describes who is responsible for doing what.

Repairs and maintenance

We are responsible for:

  • communal areas - staircases, corridors, lifts, gardens and pathways
  • structural and exterior repairs - foundations, outside walls, the roof, window frames, external doors and frames, service pipes and ducts

You pay a regular "service charge" to us to cover the costs of this work. You may also pay for other services like caretaking. We send you a regular service charge statement telling you where you are up to with your service charge account.

If your building needs a repair to a communal area, or there is a structural problem report it online, or contact us.

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