Southway Housing Trust

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How did we handle your complaint?

Tell us what you think of the way we handled your complaint. Your answers will help us improve our service.

COMPLAINT DETAILS Date you first made the complaint

How did you make your complaint?
complaints form (paper version)
online complaint form
letter
email
through a councillor or MP
other (please say what)

SERVICE DETAILS Did you receive an acknowledgement of your complaint?
Yes No
Did you receive a full reply within 10 working days?
Yes No
If the investigation of your complaint took longer than 10 days, did you receive a letter explaining why there was a delay?
Yes No
Even if you did not agree with the outcome, do you feel your complaint was taken seriously?
Yes No
Even if you did not agree with the outcome, do you feel you were treated fairly?
Yes No
Did you find the complaints procedure easy to follow?
Yes No
Can you suggest ways we can improve our complaints procedure?

YOUR DETAILS All your responses are confidential. You don't have to give your name.
Name (optional)

Address (optional)

Daytime phone number (optional)

email (optional)

Thank you for your time.

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Data Protection

The information you supply on this form will be sent to Southway Housing Trust. It will only be used to process your request for information or the service(s) described on this page. Any details you supply will be treated confidentially and will only be used in direct relation to work needed to carry out your request.

A not-for-profit landlord managing and improving over 5,900 homes in South Manchester

How did we handle your complaint?