Below are links to our company policies, strategies, and other corporate documents:
- Our Strategies
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Our Policies
- Affordable and Social Tenancy Policy (June Sept 2020)
- Affordable Rent Collection, Arrears and Debt Recovery Policy (July 2023)
- Allocations Policy (Full) (Southway Housing fully complies with the MCC policy)
- Allocations Policy Summary
- Anti-Modern Slavery Statement (October 2023)
- Anti-Social Behaviour Policy (November 2023)
- Asbestos Management Policy (October 2023)
- Boundary Treatment Policy (August 2023)
- Control of Legionella and Water Hygiene Policy (October 2023)
- Complaints Handling Policy (November 2023)
- Consumer Duty Policy (December 2023)
- Customer Care Policy (Everyone Matters) (November 2022)
- Customer Compensation Policy and Claims Procedure (May 2023)
- Damp and Mould Policy (August 2023)
- Data Protection Policy (February 2024)
- Deed of Postponement Policy (March 2023)
- Domestic Violence and Abuse Policy (February 2023)
- Electrical Safety Policy (October 2023)
- Empty Homes Standard (May 2023)
- Environmental Maintenance and Management Policy (November 2021)
- Equipment & Adaptations Policy (October 2018)
- Fire Safety Policy (October 2023)
- Fraud & Bribery Policy (July 2023)
- Gas Safety Management Policy (October 2023)
- Hate Crime and Hate Incident Policy (November 2023)
- Health and Safety Policy (October 2023)
- Leaseholder Management Policy (March 2023)
- Lifting Equipment Safety Policy (Oct 2023)
- Probity Statement (March 2022)
- Rent Setting and Service Charges Policy (January 2023)
- Responsive Repairs Policy (August 2023)
- Right to Buy Policy (March 2023)
- Safeguarding Policy (February 2023)
- Tenancy Assignment, Succession and Discretionary Tenancy Policy (March 2023)
- Volunteering Policy (September 2022)
- Data Protection & Privacy Statement
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Insurance Policy Details
If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:For EL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.For PL our insurer is Zurich Municipal, policy number JHA-22S831-0013 and the portal compensator ID C00108.
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Annual Accounts & Value for Money Reports
2022/2023
Annual Accounts 2023 (PDF version)
2021/2022
Annual Accounts 2022 (PDF version)
2020/21
Annual Accounts 2021 (PDF version)
2019/20
Annual Accounts 2020 (PDF version)
2018/19
Annual Accounts 2019 (PDF version)
2017/18
Annual Accounts 2018 (PDF version)
2016/17
Annual Accounts 2017 (PDF version)
Value for Money (VFM) Report 20172015/16
Annual Accounts 2016
Annual Accounts 2016 (PDF version)
Value for Money (VFM) Report 2016 - see pages 17-382014/15
Annual Accounts 2015
Annual Accounts 2015 (PDF version)
Value for Money (VFM) Report 2015 - Transparency Reports
- Councillors Guide to Southway Housing
- Complaints Documents and Self Assessment
- Reports